Payment Process

Pay by Credit Card


This site uses the PayNow credit card system and accepts major credit cards, including VISA, Mastercard, and JCB.

Please note that installment payments are not supported.

If you wish to pay via PayPal, please contact us by email: sales@changebike.com

💳 All credit card transactions are processed in New Taiwan Dollars (TWD).

About Shipping

We ship the item to Singapore. For the other places, please write email to check first.

The bike or accessories are shipped from Taiwan via FEDEX or Post Airmail within 5 days after payment received.

Items will arrive in 3-14 business days (excluding unexpected customs inspection time). The arrival time depends on some factors (customs clearance) and different areas. Tracking number will be provided to the buyer after ship out the goods.

Customs duties are already included.

All goods will be shipped out from Taiwan with good carton and good packaging condition.

If you want to combine other items we're selling, please write to me to check the shipping cost or have any special request, please kindly advise us once place order.

Important Purchase Notice

Please note that product images are for reference only. Due to potential color variations from different monitors, the actual product received shall prevail.

This bike is 90% pre-assembled. The remaining 10% includes installation of the front quick-release wheel, handlebar, seat post, and pedals.
If you are unfamiliar with bike assembly, do not force the installation. We recommend seeking assistance from a local bike shop."

As bicycles are bulky and shipping costs are high, and in order to provide the best possible price and avoid damage during return shipping, we do not accept order cancellations or returns once the item has been shipped.
Please consider carefully before placing your order. We appreciate your understanding.

If you have any questions or concerns, feel free to contact us at: sales@changebike.com

After-Sales Service

Return Policy

If you have not received the item in 30 days, please contact us via this flatform or by email:  sales@changebike.com . We will check it with forwarder and resend or refund any missing item.

The Item is brand new in original packaging. We are selling include factory limited warranty. Don't cover items that have been abused, burned and damaged in any form.

Returns only accepted if the product is faulty or wrong itme. No un-authorised returns will be accepted, please contact first.

If the damage is likely before arrival, buyers have to report to us within 3 days and take a picture to show us the damage part and outside of package after received the item. In the unlikely event that your product is faulty in any way, we will try to help you solve the problem by e-mail. If still have problem, please kindly send back the defective item within 7 Days by freight prepaid.

Returning postage is buyer's responsibility. If it is our quality's problem, we will repair it and send the repaired item to you for free of charge or refund only the item price. If free shipping, will reduce 18% of total price as restocking fee. If the damage is made by wrong operation, we will ask for maintenance cost.

We will not be responsible for the delivery or insurance charges incurred in returning item back to us. If you return an item purchased from us, it must be unused and intact in Factory Condition. This includes ALL packaging ( carton, plastic bag, inserts, manuals etc.) and to make sure the item is all protected to reduce any damage risks during transportation. Please allow up to 5 Working Days for us to process your returned item.

About Warranty

Changebike Co., Ltd. provides a first-hand warranty for CHANGE brand bicycles and frames to the original owner. The warranty terms are as follows:
Frame Warranty Period:
Mountain bike frames: 5 years from the date of purchase.
Road bike frames: 3 years from the date of purchase.

Non-wearable Parts Warranty Period:
1 year from the date of purchase.
Includes: front fork, shifters, front derailleur, rear derailleur, front hub, rear hub, handlebar, stem, front brake, rear brake, folding quick-release clamps, brake levers, seat post, etc.
(The warranty period follows that of the original parts manufacturers.)
Consumable Parts Not Covered by Warranty:
Tires, tubes, brake pads, brake rotors, brake cables and housings, shift cables and housings, saddle, grips, crankset, crank arms, chain, cassette, rims, spokes, pedals, etc., are considered consumables and not covered under warranty.
Paintwork (on frame or components) is not included in the warranty coverage.
The following situations are excluded from free warranty repair.
a. Noise or vibration from rotating parts such as hubs, steering systems, suspension, or cassette that do not affect normal function.
b. Damage caused by improper assembly or failure to follow the user manual for use and maintenance.
c. Damage resulting from stunts, collisions, falling from height, or other external accidents.
d. Modifications or repairs not carried out by Changebike or an authorized dealer, or replacing original parts with non-genuine parts.
e. Bicycles used for commercial rental purposes or abnormal usage.
f. Damage to parts caused by wear of consumables that were not timely maintained or replaced.